When it comes to planning your family’s ideal holiday, it takes a village—or at least one really good concierge. Just ask Belinda Brown, an operations manager for Exclusive Resortsa vacation club with more than 400 luxury residences and experiences in 75 global destinations.
Tasked with overseeing Kadenwood Estates, the four-bedroom residences in Whistler, Canada—each with its own fireplace, dramatic wood beams, private hot tub, and custom boot dryer—Brown helps anticipate members’ needs before they even ask. “We get to know the way our members and their families travel so intimately that we can craft their stay with barely a hint of direction,” she says. “They never have to worry whether it’s going to be a good vacation because we work behind the scenes to craft what they want, even if they don’t know exactly what that is.”
Why Exclusive Resorts?
Think of Exclusive Resorts as a lifestyle choice—a community for avid travelers who seek privacy, unmatched experiences, and sophisticated support. Members pay a one-time initiation fee (starting at $175,000 for a 10-year plan) and a fixed rate of just $1,465/plan day, even in peak season*, which opens the door to a slew of unparalleled residences/villas around the world (St. Barts, Nantucket, Tuscany and more). Most families opt to use between 15 and 30 nights per year. Each trip includes an on-site team, VIP experiences for all ages, and enthusiastic support before, during, and after the vacation.
Exclusive welcomes only 200 new families each year to ensure next-level service and experiences for all. They make vacation headaches a thing of the past by matching each family with an expert ambassador who acts as a personal travel planner and real-time problem solver for their trip. While on-site, a dedicated personal concierge like Brown takes care of every detail big or small, from grocery delivery and in-home health visits to arranging babysitting services and private chef experiences.
The Inner Workings
While Exclusive Resorts members—made up of 4,300 of the most affluent families in the world—enjoy a soak in the hot tub or gondola ride, Brown and her team are “ensuring that each home is meticulously maintained—from the furniture and fixtures to the cutlery in each kitchen.” And though Brown’s job is to make sure everything is running smoothly and perfectly in its place, she needs to remain flexible and on call 24/7. “We never want to disrupt a baby’s nap schedule or an afternoon meeting,” she says, “so we check with every member to coordinate the best time for us to come and service each residence.”
After a morning meeting—including a chat with housekeeping to ensure they have those aforementioned schedules down—Brown heads to the grocery store to shop for incoming members. When families arrive at their ultra-private four-bedroom residence, the fridge is fully stocked with their must-haves. Brown’s team is also responsible for making reservations, arranging childcare, and booking activities. “We can plan an excursion that impresses even the most cynical teenager,” she says.
When families arrive back at their residence in the afternoon, they’ll find something special—a basket of local treats or hot chocolate for après ski, for instance. Next, Brown will arrange one-on-one check-ins with each member. “Do the parents want a night out? We’ll find them a babysitter. Mom wants a massage? Yoga instructor? Private chef? We’ll book it.” After sending out reservation reminders, arranging private transportation that evening, and distributing the daily mountain report for the next day (sunny skies again!), Brown and her team wrap up office duties for the evening.
One Key Difference
Relationships define the Exclusive Resorts’ experience. “I have watched members’ kids grow up and head to college, and even have families of their own,” Brown says. “Others pull up in the driveway, jump out of their vehicle, and give me a huge hug. It’s the greatest feeling.”
The Canadian resident says becoming a member is great for anyone who loves what they do, but maybe gets swept up in work and the day-to-day and doesn’t have time to think about planning a vacation. Members can shut down their laptops and focus on their most important connections. “When you join Exclusive Resorts, you’re making a lasting promise to optimize, and invest in, the richness of your life and the real value of your time. To keep your promises—that you’ll get to Costa Rica before the kids leave home, then Tuscany after they do. And that you’ll play that board game together, even if it lasts for three days.”
*The Annual Dues amount reflected herein is inclusive of certain services, benefits, and access rights. See ExclusiveResorts.com for more information.
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