ALDI supermarket checkout sign about Visa and Mastercard 'hidden fee' sparks debate on Facebook - Upsmag - Magazine News

ALDI supermarket checkout sign about Visa and Mastercard ‘hidden fee’ sparks debate on Facebook

An easy-to miss detail in an ALDI checkout sign has sparked a furious debate among confused shoppers.

The sign, which is typically placed above the cash registers at the front of ALDI stores across Australia, outlines the 0.5 per cent surcharge that some transactions incur.

But eagle-eyed shoppers have claimed they noticed a “hidden fee” added to their grocery bills after they used “tap and go” when paying with their Visa or Mastercard debit card.

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The only way ALDI shoppers can avoid paying the fee is to insert their card into the EFTPOS machine, instead of using the “tap and go” option.

However when 7NEWS.com.au visited a Queensland store, the wording on the sign suggested a surcharge ‘will apply to all transactions” – adding further confusion.

“In order to continue to offer top quality at incredibly low prices – guaranteed, we advise that a 0.5 per cent surcharge will apply to all Visa or Mastercard transactions (including contactless transactions), to cover additional costs,” the notice read.

A sign notifying customers of the change was spotted at one Queensland ALDI store. Credits: 7NEWS.com.au

The logos for Visa, Mastercard and EFTPOS are also featured at the bottom of the sign.

Shoppers have shared their confusion on social media after they were left scratching their heads over the sign in question.

“I saw at a Brisbane Aldi that ALL cashless transactions now attract a 0.5 per cent surcharge (not just the tap and go ones),” the shopper said.

He added: “Although it only says Visa and Mastercard it also DISPLAYS the EFPOS logo. (So ​​maybe I just thought EFTPOS was included).”

Said another: “This definitely makes it sound like it’s all transactions, I’m so confused.”

A third added: “ALDI should not put the EFTPOS logo on that sign.”

7NEWS.com.au can confirm the surcharge only applies to contactless transactions for debit cards – meaning if a customer inserts their card and selects savings, there is no surcharge.

The sign was hung high above the checkout area at the Queensland ALDI store which 7NEWS.com.au visited. Credits: 7NEWS.com.au

Sharing on Facebook, an ALDI staff member also offered this explanation.

“All Visa and Mastercard transactions (credit account) is charged this fee regardless if a card is inserted or tapped,” the employee said.

“All EFTPOS (savings/cheque account ) transactions do not get charged a fee regardless if card is tapped or inserted.”

ALDI’s website offers the following information for customers on the surcharge.

“We also accept all major credit cards, except American Express and Diners Club. Please note, however, that there is a 0.5% surcharge on all credit card purchases to cover the cost of the service,” the website reads.

“ALDI offers Visa and MasterCard as payment methods for customers, as well as contactless transactions, however there are very high costs associated with accepting these cards.

“Rather than ALDI inflating prices across the board to compensate for the credit card acceptance costs (like most of the retailers do) ALDI instead allows customers to make the choice as to the payment method they prefer.

“This allows customers who choose the lower cost method of payment, to receive the direct benefit by way of lower prices.”

An easy-to miss detail in an ALDI checkout sign has sparked a furious debate among confused shoppers.

The sign, which is typically placed above the cash registers at the front of ALDI stores across Australia, outlines the 0.5 per cent surcharge that some transactions incur.

But eagle-eyed shoppers have claimed they noticed a “hidden fee” added to their grocery bills after they used “tap and go” when paying with their Visa or Mastercard debit card.

For more Lifestyle related news and videos check out Lifestyle >>

The only way ALDI shoppers can avoid paying the fee is to insert their card into the EFTPOS machine, instead of using the “tap and go” option.

However when 7NEWS.com.au visited a Queensland store, the wording on the sign suggested a surcharge ‘will apply to all transactions” – adding further confusion.

“In order to continue to offer top quality at incredibly low prices – guaranteed, we advise that a 0.5 per cent surcharge will apply to all Visa or Mastercard transactions (including contactless transactions), to cover additional costs,” the notice read.

A sign notifying customers of the change was spotted at one Queensland ALDI store. Credits: 7NEWS.com.au

The logos for Visa, Mastercard and EFTPOS are also featured at the bottom of the sign.

Shoppers have shared their confusion on social media after they were left scratching their heads over the sign in question.

“I saw at a Brisbane Aldi that ALL cashless transactions now attract a 0.5 per cent surcharge (not just the tap and go ones),” the shopper said.

He added: “Although it only says Visa and Mastercard it also DISPLAYS the EFPOS logo. (So ​​maybe I just thought EFTPOS was included).”

Said another: “This definitely makes it sound like it’s all transactions, I’m so confused.”

A third added: “ALDI should not put the EFTPOS logo on that sign.”

7NEWS.com.au can confirm the surcharge only applies to contactless transactions for debit cards – meaning if a customer inserts their card and selects savings, there is no surcharge.

The sign was hung high above the checkout area at the Queensland ALDI store which 7NEWS.com.au visited. Credits: 7NEWS.com.au

Sharing on Facebook, an ALDI staff member also offered this explanation.

“All Visa and Mastercard transactions (credit account) is charged this fee regardless if a card is inserted or tapped,” the employee said.

“All EFTPOS (savings/cheque account ) transactions do not get charged a fee regardless if card is tapped or inserted.”

ALDI’s website offers the following information for customers on the surcharge.

“We also accept all major credit cards, except American Express and Diners Club. Please note, however, that there is a 0.5% surcharge on all credit card purchases to cover the cost of the service,” the website reads.

“ALDI offers Visa and MasterCard as payment methods for customers, as well as contactless transactions, however there are very high costs associated with accepting these cards.

“Rather than ALDI inflating prices across the board to compensate for the credit card acceptance costs (like most of the retailers do) ALDI instead allows customers to make the choice as to the payment method they prefer.

“This allows customers who choose the lower cost method of payment, to receive the direct benefit by way of lower prices.”

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